RETURNS

Returning an item

If you are not happy with your purchase, you can return unused items in their original condition and packaging within 14 days of receiving them. Please contact us first so we can guide you through the process.

Refunds

Once we have received and checked your return, we refund the item price to your original payment method. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Damaged or incorrect items

If your order arrives damaged or is not what you ordered, send us a message with your order number and a photo, and we will make it right.

Personalised products

Personalised or made-to-order items cannot be returned unless they are faulty.

This does not affect your statutory rights as a consumer.